NEED TO RETURN
No worries please email email@example.com for the return address.
PLEASE NOTE THE FOLLOWING
You have a right to cancel and return your items within 14 days of you receiving your order.
All refunds will be issued to the original method of payment and in the original tender currency within 7 days of receiving the order back from the customer.
Refunds may however take up to 7 working days to show in your account.
We kindly ask please take extra care when trying your items on. Goods returned must be unworn, undamaged complete with all tags and labels attached. If the item is not returned in its original condition e.g. without its tag, label attached and make-up stains a refund will not be given.
Please be advised that the goods are your responsibility until they reach us so please make sure it’s packaged properly. We recommend that you send items either signed for or recorded delivery, so the item can be tracked. Roc+Rubi will not be held responsible for any missing parcels on the customer’s behalf. In the event that we do not receive your returned goods, we will ask you to provide the proof of posting from your post office or applicable returns service location. We reserve the right to refuse a refund if you are unable to provide the certificate of posting. Therefore please ensure you obtain and keep a copy of your proof of postage when returning items to us.
As we are a small start up returns are presently at the cost of the customer as we do NOT currently offer pre-paid returns.
Please enclose the original order form and returns form of which can be downloaded here with your return.
If you have received an incorrect, faulty or damaged item, please contact us via email to firstname.lastname@example.org